John Ford & Associates - Workplace Conflict Mangement Services

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"John Ford has been conducting our conflict resolution training for years...he has that rare ability of being able to reach managers as well as front-line employees with a sincerity that helps deliver important messages in a believable and effective way. We'll continue to use John as long as he continues to offer training."
Harriette Heibel,
Communication Services Manager
Central Contra Costa Sanitary District

"John Ford is an exceptional trainer. He is very knowledgeable and has an excellent rapport with training participants as well as business clients. In completed program evaluations, John consistently receives an approval rating of 90% or better. I look forward to working with John in the years ahead."
Judi Watkins
Program Coordinator
Regional Training Institute

"John has presented classes for managers in Dealing with Difficult People in the Workplace, that I plan to have as part of my core curriculum requirements for management development."
Christine Moore
Training Manager
John Muir Mount Diablo Medical Center


Soft Skills Training

I have trained thousands of employees to be more efficient in their work relationships, in particular, in how they handle the conflict that comes their way.

My trainings are interactive experiences, based on adult learning theory, that focus on the retention of relevant new skills in the following related areas.

Training is tailoured to needs and can include the following topics:

  • Customer Service
  • Communication
  • Conflict Resolution
  • Negotiation
  • Mediation (3 day)
  • Strategic Conflict Management
  • Emotional Literacy
  • Non-Verbal Communication
  • Dealing With Difficult Behavior
  • Cultural Sensitivity
  • Email Communication
  • Assertion