“The talent most lacking in corporate America is the ability to effectively manage conflict in the workplace.”
Bob Delaney

I have trained thousands of employees to be more efficient in their relationships, in particular, in how they handle the conflict that comes their way.

My trainings are interactive experiences, based on adult learning theory, that focus on the retention of relevant new skills in the following related areas:

• Communication
• Conflict Resolution
• Interest Based Negotiation
• Mediation (3 day)
• Strategic Conflict Management

I also offer specialty workshops on:

• Emotional Literacy
• Non-Verbal Communication
• Dealing With Difficult Behavior
• Cultural Sensitivity
• Email Communication