“The biggest problem with communication is the illusion that it has been accomplished.”
George Bernard Shaw
“Genuine listening ability is one of the few true forms of competitive advantage.” Feargal Quinn
Conflict Resolution Skills Training
I have trained thousands of employees to be more efficient in their work relationships, in particular, in how they handle the conflict that comes their way.
My trainings are interactive experiences, based on adult learning theory, that focus on the retention of relevant new skills in the following related areas.
Training is tailoured to needs and can include the following modules:
- Conflict Resolution
- Interest Based Negotiation
- Mediation (3 day)
- Strategic Conflict Management
- Emotional Literacy
- Non-Verbal Communication
- Dealing With Difficult Behavior
- Cultural Sensitivity
- Email Communication