Conflict Resolution Skills

Unfortunately no one taught us how to deal with conflict productively at school. We all learn destructive behaviors that escalate or prolong conflict-unnecessarily.

If you want to review your approach to conflict, discover and practice simple behaviors to resolve conflicts while keeping the harmful effects of conflict to a minimum, then this training may be for you.

The focus of this training is on interpersonal conflict resolution skills. You will develop your ability to:

• Recognize the attack-defense dynamic.
• Make informed choices about how to respond (not react).
• Deal with anger in conflict situations.
• Negotiate a resolution that meets all parties’ needs.

Topics covered include:

• Definition of conflict
• Conflict Handling Styles
• Conflict Escalation and De-escalation
• Choosing the right time and place
• Groundrules
• Steps to conflict resolution