“Conflict management is a key strategic function of every organization, so it should be an intentional, conscious one-not left to chance.”
“Put a good employee in a bad system and the system always wins.”
W. Edwards Deming
“The goal is the creation of an environment that fosters and sustains a culture of conflict
competence, where all who experience conflict feel comfortable to raise it, knowing it will be dealt
with respectfully and responsibly.”
Strategic Conflict Management
Remember that the goal of successful conflict management is not its elimination, but to reduce its harmful effects and maximize its useful ones.
Most managers experience conflict as a crisis. It’s the last thing they want on their watch.
Responding with band aids helps, until the next conflict. And they just keep coming.
If you are interested in the big picture, taking a look at how you and your team create self-fulfilling prophecies as regards conflict, then this is the training for you.
Taking a more strategic view of conflict management is not easy. But it does mean that you can start putting systems in place that create a climate where conflict plays a healthy-not sickening role in your organization.
This training is ideal for senior management.
During the workshop, we will:
- Survey your organizations culture of conflict.
- Review the conflict handling options available to your organization.
- Explore the benefits and limitations of interest, rights and power based approaches.
- Consider best practices as they relate to organizational conflict management.