|
------------------------------------------------------------------
Conflict Management E-Newsletter
February 2002 #25
------------------------------------------------------------------ A reminder that the instructions to unsubscribe
are at the end of the newsletter. And that new
subscriptions are always welcome. Tell a colleague! ------------------------------------------------------------------
1. Articles Mediation in Sexual Harassment Cases
Tim Hicks
Mediation can provide an ideal setting in which
the complainant can accomplish the primary aim
of stopping the behavior. Without such a mechanism
for dealing with the situation, the complainant has
only two choices: go through the process of a
formal complaint and investigation, or do nothing.
These options often do not meet the needs of the
employee or the organization.
How Can We Communicate Better At Work?
By Department of Agriculture
Experience shows that there are many ways
we can enhance our communication skills. For
the next 30 days try some new techniques and
follow the tips for good communication listed
below and see the difference!
The Virtual Workplace And The Company Culture:
Employee Oriented Tools To Build A Corporate Web Culture
By Dr Sylvia van de Bunt-Kokhuis
The corporate culture of companies is increasingly
influenced by the Internet. In the virtual workplace
managers and employees operate remotely from
each other. Will the virtual workplace change the
corporate norms, communication styles, and
behavior of employees?
------------------------------------------------------------------
2. Supreme Court Decisions: 2.1. The Reach Of Disability Law In The Workplace
The Supreme Court limited the reach of a landmark
disability rights law with a unanimous decision that
an assembly line worker with carpal tunnel syndrome
was not entitled to special treatment on the job,
according to published reports. The Supreme Court
ruled that Ella Williams' partial disability did not
obligate her employer, car manufacturer Toyota,
to tailor a job to suit her wrist, arm and shoulder
problems.
2.2. EEOC Permitted To Sue On Worker's Behalf
Arbitration agreement does not bar EEOC's
suit for victim-specific remedies. When employees
have ceded the right to sue their employers, the
federal EEOC may step in to win back
pay or other help for workers, the Supreme Court
ruled this week. The 6-3 ruling gives employers'
less power to settle on-the-job disputes out of
court and clarifies the scope of the EEOC.
------------------------------------------------------------------
3. Conflict Management in Groups Links to articles on conflict assembled by
Carter McNamara, MBA, PhD
------------------------------------------------------------------
4. The Institute for the Study of Conflict Transformation The nation's premier center of expertise on the
transformative mediation framework. Its work provides
important resources for the conflict and intervention
field and for the public generally.
--------------------------------------------------------------
5. The ADA Mediation Forum This online discussion group has been in
existence for a year and a half, and has been
a valuable venue for the exchange of ideas.
With an average of one posting a week, this
discussion group will not inundate you, but
provides enough stimulation to 'keep you going,'
plenty of new thoughts on ADA mediation,
and compelling discussion to keep the
development of the ADA Mediation field
moving forward.
--------------------------------------------------------------
6. Powerful Non-Defensive Communication
A workshop with Mady Shumofsky If you are looking for effective tools to use
when co-workers, clients, friends or family
are attacking / blaming / withdrawing / entrapping /
justifying / surrendering / sabotaging -
or when YOU are! - this is the
workshop for you.
Develop your skills in asking non-threatening
questions, stating your views clearly without
escalating power struggle, and setting
limits that work for you.
February 25, 2002 -- 9:30 a.m. - 4:30 p.m.
At Robinson Classroom B,
1204 Preservation Park Way, Oakland
Cost: $85.00 (partial scholarships available)
(510) 531-8200 or e-mail madyshum@earthlink.net ----------------------------------------------------------------------
7. Quotes "The best way to persuade people is with your ears -
by listening to them."
Dean Rusk "It is a law of life that problems arise
when conditions are there for their solution."
Walter Sisulu
South African political leader who was imprisoned
on Robben Island with Nelson Mandela. ----------------------------------------------------------------------
8. Teaching Conflict Management Courses This site provides supplemental resources for
individuals developing academic courses in
conflict management. Topics include: Finding Books and Articles;
Classroom Interaction Strategies;
Roleplays, Simulations, and Case Studies;
Finding Multimedia Tools;
Sample Course Syllabi;
CR Academic Programs Info; and
CR Research and Theory-Building Aids.
----------------------------------------------------------------------
9. New Book I Hear What You Say, But What Are You Telling Me?
The Strategic Use of Nonverbal Communication in
Mediation Author: Barbara G. Madonik This book is a fascinating, original, and invaluable
tool kit filled with practical information and techniques
for mediators who want to use nonverbal
communication to their strategic advantage.
Using a proven process the author reveals how to
understand, analyze, and utilize nonverbal
communication in resolving conflict. Mediators
are guided through seven steps. In these steps
mediators learn how to prepare themselves and
setup their working environments to increase their
effectiveness; maximize initial telephone contact;
manage the mediation environment so they can
control it; assess and profile each person; engage
all parties to create powerful rapport and guide them
to communicate with each other; trigger action that
puts derailments back on track and builds momentum
toward resolution; bring closure to the parties and the
process. Peppered with fascinating stories and examples
drawn from real-life experience, this step-by-step guide
uncovers the hidden meaning of conscious and
other-than-conscious communication--body language,
breathing, dress, time, speech patterns, and much more.
With this knowledge, mediators have deeper
understanding and greater control of a wide variety of
conflicts, including employment, labor, commercial,
consumer, family, community, and government disputes. Read Chapter 3 online at
320 pp; Jossey-Bass Publishers; Cloth; ISBN 0-7879-579-7
October 15, 2001; $40.00;
----------------------------------------------------------------------
10. Feedback and Subscriptions welcome If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com.
New subscriptions are welcome. Forward this to a
friend or colleague. ----------------------------------------------------------------------
The Conflict Management E-Newsletter
Published by John Ford and Associates
To subscribe and unsubscribe
Send a blank email to:
conflictmanagement-subscribe@yahoogroups.com
conflictmanagement-unsubscribe@yahoogroups.com
To review previous newsletters on the web:
---------------------------------------------------------------------- |