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Conflict Management E-Newsletter
November 2001 #22
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1. Articles Cross Cultural Conflict Resolution in Teams
By John Ford
The use of teams represents an important change
in the way we work. This article focuses on the impact
of culture on the prevention and resolution of conflict in teams.
Focusing On Interests
By Department of Veterans Affairs
Understanding you own interests unlocks new ideas
and solutions. Understanding the other person's
interests can help move the discussion towards
solutions which meet needs on both sides.
Meaning, Purpose and Exploration in Dialogue
By David Bohm
Communication has been ailing in the human race
for a long time and Dialogue is concerned with that.
But the primary purpose of Dialogue is not to communicate.
It is much deeper. It addresses the blocks in communication,
not merely to understand them, but to meet them directly.
Conflict Management Through Coaching
By Cinnie Noble
Conflict management coaching combines ADR and
the burgeoning field of coaching. This application of
dispute resolution skills is aimed at helping individuals
improve the way they deal with conflict in general.
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2. Office of Personnel Management Director's
Award for Outstanding ADR Programs The winners of the 2001 Office of Personnel Management
Director's Award for Outstanding ADR Programs
were announced at a special award ceremony held
at OPM October 25, 2001. The award recipients are:
the Department of the Air Force,
the Department of Energy;
the Federal Aviation Administration; and
the Department of Health and Human Services.
In addition, an Honorable Mention was given to
the National Imagery and Mapping Agency. For descriptions of the winners' respective ADR programs, visit
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3. The International Listening Association The International Listening Association
promotes the study, development, and teaching
of listening and the practice of effective
listening skills and techniques.
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4. Conflict Management Program Web Site:
The Office for Student Conflict Resolution The Office for Student Conflict Resolution provides
mediation, adjudication and referral services to
students in support of the educational mission of
the University of Illinois at Urbana-Champaign.
Interest based and rights based options are
integrated through one office. Judicial Affairs (Rights Based)
*Discipline Procedures
*Code of Conduct
*Discipline Committees Campus Mediation (Interest Based)
*Conflict Resolution
*Advice Mediation
*Training
*Presentations --------------------------------------------------------------
5. Preventing Violence in the Workplace PeopleWise, and Littler Mendelson, the USA's largest
labor and employment law firm, have teamed to
develop a seminar entitled,
Preventing Violence in the Workplace. During this two-hour training program participants will:
* Explore the causes and ramifications of workplace violence.
* Learn how to identify potential acts of violence.
* Discuss effective prevention options.
* Develop a comprehensive pre-hiring plan. November 7 Las Vegas
November 29 Atlanta
December 4 San Francisco
December 6 New York
December 11 Salt Lake City Seminars are from 8 a.m. to 10 a.m. (A free continental breakfast
at 7:30 a.m.) The cost of the seminar is FREE. You can register
by phone at 877-447-9473 or by e-mail to register@peoplewise.com.
Or enroll online at
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6. Quotes "A teacher of fear can't bring peace on earth.
We have been trying to do it that way for thousands of years.
The person who turns inner violence around, the person who
finds peace inside and lives it, is the one who teaches
what true peace is. We are waiting for just one teacher.
You're the one."
Byron Katie ----------------------------------------------------------------------
7. New Mandatory Employer Poster Required for 2002 California employers need to post a new version of the state's
employment discrimination poster on January 1, 2002.
The mandatory poster, "Harassment or Discrimination in
Employment is Prohibited by Law" (DFEH-162),
is changing to reflect California's new law ----------------------------------------------------------------------
8. New Book Radical Work
By Kriben Pillay Paperback - 90pages (Feb 2001)
Noumenon Press;
ISBN: 0-9584355-2-9 This little book explores the value of The Work as a
means of bringing about clarity, creativity and efficiency
in the workplace. It sets out the theory of radical transformation,
drawing on the insights of leading thinkers - David Bohm,
Daniel Goleman, J. Krishnamurti, Danah Zohar and others -
showing why The Work of Byron Katie could be the most
radical, but simple tool that organizations can use for
bringing about the end of conflict and the beginning of
true creative action. Pillay quotes Katie: "The truth is that no matter how kind our words
and actions appear on the surface, we all have
judgments running in our heads." The Work deconstructs thinking, explores every
facet of a judgement or 'story' in order to see how
it is constructed. The Work exposes and undermines
the assumptions and strategies that keep the judgement
or story alive as a source of stress, pain and suffering. The deconstruction leads to a re-synthesis, a turnaround,
a healing, as judgements and 'stories' lose their grip.
The result is clarity. Pillay -- whose presentation of Byron Katie's Work is
founded in the mature integration of The Work into
his own life -- says, "The Work is not about theoretical understanding.
It is about directly seeing the causes of one's
problems, stress and suffering. Nor is it about
masking our distress with motivational talk."
The Work of Byron Katie We notice the feeling of stress in the moment,
investigate the story behind it,
and realize that it may not be true for us.
And through this realization, we're free.
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10. Feedback and Subscriptions welcome If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com.
New subscriptions are welcome. Forward this to a
friend or colleague. ----------------------------------------------------------------------
The Conflict Management E-Newsletter
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