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Conflict Management E-Newsletter
April 2001 #15
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1. Articles: Net Negotiations
By Carol Patton
Employers are turning to cyberspace to
resolve worker disputes
Electronic Mail Systems And Their Effect
On Interpersonal Relationships In Organizations
By Brian O. Underhill, Ph.D.
A quantitative study looking at the effects of electronic
mail systems on interpersonal relationships among
employees in 4 organizations.
Worldviews...Do You Have One?
This article addresses the need for mediator attention
to developing self-reflective techniques. Unexamined,
emotion-laden assumptions fuel worldviews. Taking a
proactive stance in discovering what those assumptions
are can greatly increase a mediator's ability to improve
his or her practice.
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2. Internet Dispute Resolution Surveys The American Bar Association Task Force on E-commerce
& ADR seeks the input of a wide variety of parties on the
use of online dispute resolution (ODR) to resolve Internet
related disputes as well as disputes arising offline. In order
to obtain a broad range of views and opinions, we have
created 4 online surveys. We have designed surveys for
different stakeholders: Consumers, Businesses, and
ODR Providers. We also have a General Survey
that is more appropriate for government entities,
non-governmental organizations and other institutions
with an interest in policy concerning
E-commerce & ADR.
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3. Negotiation Resources: Negotiator Pro Co.
While our tools support the principled negotiation
approach of Fisher, Ury, and Patten, as described in
Getting To Yes: Reaching Agreement Without
Giving In, we have gone on to develop an efficient
negotiation, mediation, and negotiation problem solving process.
We call this approach, On The Same Plane. This
problem solving process supplements the principled
negotiation approach. This process method for
negotiating gives users new sources of power in negotiations
and does not require you to be nice (or mean).
It allows participants to pursue their interests,
maximize value for everyone, and leave as little
as possible on the table.
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4. Web Site: ADA Consultants
(Americans With Disabilities Act) AOL's Editor's Pick and the Netscape Editor's Choice
Award for information on ADA help and information.
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5. Facts and Figures: Employment Practices Liability Insurance (EPLI)
covers claims for discrimination or wrongful
termination based on race, sex or disability.
In a survey of 100 Human Resource executives,
co-sponsored by Assurex International, the
University of Miami and the American Mediation
Institute, 48% indicated that they have
purchased EPLI.
EPL Survey Report, Assurex International,
the University of Miami and the
American Mediation Institute, 1998. ----------------------------------------------------------------------
6. Quotes: "Resistance always indicates an unmet need."
Ken Cloke "The biggest problem with communication
is the illusion that it has been accomplished."
George Bernard Shaw ----------------------------------------------------------------------
7. New Books: How to Become a More Effective Neutral Dispute Resolution WIRED
(Worksheets, Instruments, Role-plays, Examples and Dialogs These two publications provide information
and exercises for improving conflict management,
communication, negotiation, and decision-making
skills. Readers will learn ways and means of
assuming leadership in resolving disputes or
complaints. Exercises are offered to expand understanding
of perspectives, creativity and becoming aware
of the ways to become better listeners. Information
focuses on becoming a better manager of difficult
people. A transformation process is advanced that
expedites group dynamics and moves people to
change. These publications include worksheets and
exercises for skills development and discussions
that provide real life situations and relevant
interactive experiences that work in professional,
home, institutional and social settings.
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8. Feedback and Subscriptions welcome If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com I welcome
new subscriptions. ----------------------------------------------------------------------
The Conflict Management E-Newsletter
Published by John Ford and Associates
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