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Conflict Management E-Newsletter
March 2001 #14
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1. Articles: Reducing The Costs Of Conflict Through Dispute
Resolution Systems Design
By Peter Woodrow
This article offers a close look through two corporate
case studies at how companies can best manage
conflict in their midst...
One-Text Mediation Process: Clinton's Christmas 2000
Proposal To The Israelis And Palestinians
By Paula M. Young
President Clinton, in the final days of his administration,
provided a proposal for peace between the Israelis and
Palestinians. Clinton has used a negotiating approach
called the "one-text process." It sharply contrasts with
the "concession-hunting" process typically used in
negotiations between highly polarized parties.
A Magical Tool For Group Decisions
By Christopher M. Avery, Ph.D.
How would you like to confidently lead a group
of diverse people to make a rapid collective decision
anytime and anywhere? Of course you would.
Who wouldn't?
02.html
(Copy and paste this link into your address/location field on your
browser)
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2. Interactive Flash Dramas Online: Stitt Feld Handy Houston, an ADR firm based in Canada
have produced a series of interactive web based dramas.
I highly recommend the experience. There is a mediation
involving two angry neighbors, and a number of
negotiation scenarios. Well worth the time and
effort. Have fun! Angry Neighbors Mediation
Your two neighbors are in a nasty argument.
Can you help them resolve it before things get out
of control?
The Negotiator:
Can you get the raise you need and deserve?
Interview with a Vagabond
The Vagabond wants you to give him some money
and he's armed with a bottle. Can you get home on time?
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3. Report: An Evaluation of the Equal Employment Opportunity
Commission Mediation Program
By Dr. E. Patrick McDermott, Dr. Ruth Obar,
Dr. Anita Jose and Dr. Mollie Bowers Pursuant to a contract with the EEOC, the authors
surveyed the participants of the EEOC mediation program
regarding their opinions of the performance of the program.
This report presents their findings. The participant evaluation of the EEOC mediation program
shows a high degree of participant satisfaction with the
EEOC mediation program. Both the participant groups—
charging parties and respondents—gave high marks to
the various elements of the EEOC mediation program.
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4. Web Site: The Australian Dispute Resolution Web Site This web site is dedicated to the peaceful resolution
and management of conflict and disputes through
national and international collaboration and
information sharing.
They offer a range of services including
a database of dispute resolution practitioners
in each Australian State and Territory.
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5. Facts and Figures: Integra Realty Resources' Oct-Nov Survey of 1305
adults in the workplace reveals the following: Observed yelling or verbal abuse 42%
Yelled at co-workers themselves 29%
Cried over work-related issues 23%
Damage of machines or furniture 14%
Violence in the workplace 10%
Struck a co-worker 2% Source: Business Week, 11/27/00 -----------------------------------------------------------------
6. Quotes: "Those who think it's level playing field
usually have box seats."
Anon "One learns by doing the thing;
for though you think you know it,
you have no certainty until you try."
Sophocles ---------------------------------------------------------------
7. New Book: Mediation in Workplace: A Guide for Training, Practice,
and Administration
By Rebecca Jane Weinstein Format: Hardcover, 232pp.
ISBN: 1567203361
Publisher: Greenwood Publishing Group, Incorporated
Pub. Date: November 2000 Mediated resolutions to conflict in the workplace are
designed to last because they seek to address underlying
causes and they rely on the participation of the affected
parties. Mediation with an impartial third party is more
likely to result in a satisfying solution than are decisions
imposed upon the parties from outside sources, whether
employers or the legal system. Mediators work to strengthen
relationships so that future conflicts can be prevented or
minimized. This guide to implementing formal mediation
programs can be used by both beginning and experienced
mediators in all types of organizations - in schools, social
service agencies, government agencies, and private industry.
Its practical application of mediation theory will benefit
students and teachers of mediation, conflict resolution,
business management, public administration, law, social
work, counseling, and other related disciplines. ----------------------------------------------------------------
8. Feedback and Subscriptions welcome If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com I welcome
new subscriptions. -----------------------------------------------------------------
The Conflict Management E-Newsletter
Published by John Ford and Associates
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