John Ford & Associates - Workplace Conflict Mangement Services
Contact:
510-632-6192
johnford@mediate.com

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Conflict Management E-Newsletter
November 2000 #10
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A reminder that the instructions to unsubscribe
are at the end of the newsletter. And that new
subscriptions are always welcome.

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1. Articles

Listening Circles
By The Co-Intelligence Institute
This form of dialogue is inspired by Native American
councils. It is practiced with many names and variations -
talking stick circle, wisdom circle, council process, and
others. I call it listening circle because of its trademark
quality of listening-- a deep listening to one's deepest self,
to the group mind and to Spirit, as well as to each other.
We can even listen deeply when we are talking: we can be
aware of the words we are saying as we say them, of the
way our bodies feel, of the stream of semi-formed thoughts
and emotions out of which our words are coming, and of
the receptive group space into which we are sending them.
http://www.co-intelligence.org/P-listeningcircles.html

Strategies For A Successful Employment Mediation
By Sara Adler, Esq.
In October 1998, President Clinton signed the Dispute
Resolution Act of 1998 mandating all federal courts to
develop an ADR program. For most, as for many state courts,
this will principally be a mediation program. The second
choice may be arbitration subject to a trial de novo and the
third likely alternative is early neutral evaluation. The Equal
Employment Opportunity Commission (EEOC) and some
state and local anti- discrimination agencies have instituted
mediation programs as part of their early resolution efforts.
A very high, and growing, percentage of employment
litigation is now resolved through mediation.
http://www.lawmemo.com/emp/articles/strategies.htm

Integrating The Internet Into Your Mediation Practice
by James Melamed, J.D
Many, if not most, mediators are already using the
Internet to some extent for business promotion and in their
practices; use email to communicate with clients and
colleagues; send "attached" files with email; know how
to highlight text in a file, to change fonts and colors. A
large number of mediators now have websites where they
describe and promote their services. And many of our
clients are even more advanced. Use of the Internet in
your practice will soon shift from being an appealing
augmentation to being an absolute necessity.
http://www.mediate.com/articles/melamed8.cfm

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2. FMCS Establishes a Nationwide Roster of Credentialed Mediators

The Federal Mediation and Conciliation Service (FMCS) has
launched an initiative to establish its internal Roster of
Credentialed Mediators. FMCS believes there needs to be a
consistent set of core competencies that mediators share, as
well as other requirements necessary to better serve the
public and our Agency's customers. These requirements
include training and experience in a set of core competencies,
continuing education, a commitment to ethical standards of
practice and participation in a consumer complaint process.
http://www.fmcs.gov/fmcsinst/credentialing/

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3. Employer-Employee.com: Your Workplace Portal

This Workplace Portal aims to provide both the employer and
employee with everything they need in one location. In
particular, it claims to have all the information you need on
how to resolve problems with your employee(s) or boss.
http://www.Employer-Employee.com/

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4. Conflict Resolution Information Source (CRInfo)

This new online service is designed to be a comprehensive
gateway to conflict resolution information both on and
off the web.
http://www.crinfo.org

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5. News from Southern Africa:

Masire Pessimistic About DRC
The man in charge of organizing all-party talks in the
war-torn DRC has expressed increasing pessimism
about his chances of success and has complained that
the international community is not doing enough
to support him. Former Botswana President
Sir Ketumile Masire was appointed last December by
the OAU to run the national talks on the future of the
former Zaire as part of the 1999 Lusaka peace
deal. Asked if he was losing hope, Sir Ketumile said:
"Yes. I am not as optimistic now as I was then but still
I have a degree of optimism. I don't think the time
has come when we should throw in the towel.
I think there are still possibilities that (people) can
Persuade him (Kabila) to go back to the Lusaka agreement,"
Sir Ketumile said.
Pretoria News, 10062000

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6. Quotes

"Problems cannot be solved at the same level of awareness
that created them."
Albert Einstein

"The talk you hear...about adapting to change is not
only stupid, it's...dangerous. The only way you can
manage change is to create it. By the time you catch up
to change, the competition is ahead of you."
Peter Drucker

"The most elusive and desired quality of leadership
is vision. Vision is the perfume of the mind."
Harriet Rubin

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7. Book Review

Conflict Resolution Wisdom from Africa
Written by Jannie Malan
Reviewed by Ampie Muller

Taking Africa as his source, Malan makes his objective
clear: "In all settings there are cultural and contextual
perspectives that must self-evidently be included. This is
one, quite obvious reason for studying the cultural context
of our closer and wider environment. A second and more
pressing reason is that the insights that have developed
and are still developing in Africa deserve to be studied
for their own sake"

This, then, is my dilemma: this is a very optimistic work,
also politically very correct, that wants to take from
Africa's past all that is beautiful and worthwhile and
build a future on it. Yet it seems as if that Africa has
disappeared into a global village that is selfish,
egotistical, and full of greed, where cooperation has
changed into serious contention for scarce resources
and where many researchers believe that Africa's
apparent inability to contend on an even footing
may stem from just those qualities being lauded.
http://www.mediate.com/articles/malan.cfm

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8. Feedback and Subscriptions welcome

If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com. I welcome
new subscriptions.

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