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Conflict Management E-Newsletter October 2000 #9 ------------------------------------------------------------------- A reminder that the instructions to unsubscribe are at the end of the newsletter. And that new subscriptions are always welcome. Thanks to folks that reported the broken link (to the Nedra Legisalation) in the last issue. Sorry,-that was my mistake. Some links are long and wrap around two lines. That breaks the link-please copy and paste the url into your browsers location field. ---------------------------------------------------------------------- 1. Articles Dispute Resolution and Workplace Violence By Tia Schneider Denenberg, Richard V. Denenberg, Mark Braverman and Susan Braverman The goal must be to promote safer, healthier and more productive workplaces by reducing hostility violence, harassment and threatening behavior. The goal will not be achieved easily, because violence is deeply embedded in American culture. We are, as a scholar has written, a "gunfighter nation." Nevertheless, it should be possible to prevent potentially dysfunctional persons from exploiting disharmony between management and union. Only by collaborative and creative effort will it be possible to marshall the resources of the workplace to ensure its own safety. http://www.wps.org/pubs/dispute-resolution.html Listen Up! Real Listening and How To Practice It By Robert Bacal People who listen effectively are perceived as more helpful, more "in tune" and tend to exert more influence over others than those that are less effective listeners. Paradoxically, good listeners are listened to more than poor listeners. In this article, we are going to briefly discuss effective listening, and suggest an exercise you can use in the privacy of your own home to help you enhance your listening skills. Not only can you apply them at work, but in any relationship. http://www.themestream.com/gspd_browse/browse/view_article.gsp?c_id=15 9103&id_list=&cookied=T (If this link wraps to the next line, copy the entire url and paste it into your location field. Then hit 'enter') ---------------------------------------------------------------------- 2. Best Practices of Private Sector Employers By the U.S. Equal Employment Opportunity Commission Noteworthy business practices by which employers are complying with their EEO obligations and diversity objectives, especially practices thought of as creative or innovative. http://www.eeoc.gov/task/practice.html ---------------------------------------------------------------------- 3. Announcement The latest issue of Perspectives, the online newsletter of Spidr's Organizational Conflict Management Sector is available at http://www.spidr.org/ocm/ocmhome0900.htm Sector members captured the essence of the last conference held in Ottawa in short summaries: Workshop in OD theory and Practice Presented by Chris Merchant and Don Hushion Issues In The Monitoring And Evaluation Of Systems Presented by Cindy Hallberlin and John Zinsser System Design Insights Presented by Judy Mares-Dixon System Design Innovations Presented by Peter Stern and Mary Rowe ---------------------------------------------------------------------- 4. News from Southern Africa: Ministers Suggest Steps To Halt Sale Of Conflict Diamonds African ministers have proposed a range of steps, including a global certification scheme and imposing legal sanctions, to stop the sale of diamonds used to fund African civil wars. Officials from diamond producing countries, including Russia, SA, Sierra Leone, the US, UK, Angola and Namibia, gathered yesterday to find solutions to the problem of conflict diamonds. The illicit trading of these diamonds is fuelling wars in countries such as Sierra Leone, Angola and the Democratic Republic of Congo. Business Day, 20000920 ---------------------------------------------------------------------- 5. Quotes "Peace is harder than War." William Ury "If you wish for Peace, Work for Justice." Anon. "Peace is not simply the absence of war. It is not a passive state of being. We must wage peace, as vigilantly as we wage war." The 14th Dalai Lama ---------------------------------------------------------------------- 6. Book Review Workplace Dispute Resolution. Directions for the Twenty-First Century By Sandra E. Gleason (ed.) East Lansing: Michigan University Press, 1997, 283 p. A review by Thomas Jordan http://www.spidr.org/ocm/newbooks0900.htm ---------------------------------------------------------------------- 8. Feedback and Subscriptions welcome If you have any suggestions, tips, or other comments, send an e-mail to johnford@mediate.com. I welcome new subscriptions. ---------------------------------------------------------------------- The Conflict Management E-Newsletter Published by John Ford and Associates http://www.mediate.com/johnford To subscribe and unsubscribe Send a blank email to: conflictmanagement-subscribe@egroups.com conflictmanagement-unsubscribe@egroups.com To review previous newsletters on the web: http://www.egroups.com/messages/conflictmanagement ---------------------------------------------------------------------- |