"John is blessed with great equanimity and gentleness of spirit.
He is a patient listener and insightful neutral, which enables him to look right into the heart of a conflict. I recommend John whole-heartedly.
He's very good at what he does."
Director of Online Dispute Resolution, Ebay
"John Ford has been conducting our conflict resolution training for years...he has that rare ability of being able to reach managers as well as front-line employees with a sincerity that helps deliver mportant messages in a believable and effective way. We'll continue to use John as long as he continues to offer training."
Communication Services Manager
Central Contra Costa Sanitary District