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Conflict Management E-Newsletter August 2000 #7 ------------------------------------------------------------------- Welcome to the seventh issue of the Conflict Management E-Newsletter. And thank you for making the shift to E-Groups. It certainly makes it easy for me to distribute the newsletter. I am not sure if there is a focus this month: a little on this and a little on that. Josefina Rendon's article is well worth the read, and I hope that some of you will explore the article about 'Fire Management'. A reminder that the instructions to unsubscribe are at the end of the newsletter. And that new subscriptions are always welcome. Tell a friend! ---------------------------------------------------------------------- 1. Articles When You Can't Get Through To Them: Cultural Diversity In Mediation By Josefina Muñiz Rendón Mediating without some cultural diversity competence, may result in substandard mediation services. One author has even suggested that mediating while lacking cultural diversity competence borders on the unethical. On the other hand, once the mediator recognizes cultural differences and learns how to address them, a completely new and bigger tool box becomes available to the mediator. http://www.mediate.com/articles/rendon.cfm Where There's Smoke It Helps to Have a Smoke Jumper by Anna Muoio This article appeared in Fast Company (Issue 33) and is for everyone interested in FIRE as a metaphor for conflict and conflict management. It's inclusion is inspired by the presentation made at the ABA's dispute resolution conference earlier this year: "Smoke Detectors, Not Fire Alarms: Designing Corporate Conflict Management Systems" By Constantino, Hasson, Rosen, Bedman "If you spend too much of your time "putting out fires," then take some advice from master smoke jumper Wayne Williams. He'll teach you how to think clearly, to act decisively, to work precisely -- and to solve problems before they burn out of control." http://www.fastcompany.com/online/33/smoke.html ---------------------------------------------------------------------- 2. Conflict Resolution Training Goes Online Using ADR to Resolve Employment Disputes By Law.com August 22 - September 6 Join seminar moderator Jeffrey Krivis and an expert panel of lawyers and neutrals for a 2-week online seminar examining issues including: How to select a neutral; Special concerns in resolving disputes with high tech employees; Implementation of an internal ADR program; The use of pre-dispute mandatory arbitration clauses; Effective mediation techniques. http://www.legalseminars.com/programs/adremp.htm Conflict Resolution By Learn2.com Conflict Resolution provides instruction on conflict resolution through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Conflict Resolution is an indispensable learning and reference tool for people undergoing change in individual and work relationships. The informal presentation format lets the student work through the course at his or her own pace. The course covers sources of conflict and conflict positions; different strategies including constructive and destructive conflict management, as well as avoidance, defusion, and confrontation; tactics and techniques for resolving conflict; and solutions for finding common ground. Integral to the course are exercises, role plays and a glossary of terms. http://www.tutorials.com/catalog/catalog_item.asp?ugid=dHV0b3JpYWxz&pi d=129&csid=24#1178 ---------------------------------------------------------------------- 3. Last Repeat Announcement "Draft Guidelines for the Design of Integrated Conflict Management Systems within Organizations." This is for any of you who struggled to find the document in the Forum environment. The guidelines are now a click away!! http://www.spidr.org/article/icmsD.html ---------------------------------------------------------------------- 4. News from Southern Africa Shootings Strain Cape Mediation Mediation between warring factions in the continuing conflict between taxi associations and the Golden Arrow Bus Company in Khayelitsha has come under increased strain because of the shooting of two more bus drivers this week. Yesterday, the first of a number of working groups, set as part of the mediation process, returned to discuss their proposals, which have not yet been made available to the media. The groups have been asked to examine the regulative, criminal and community aspects of the dispute. Business Day, 20000720 ---------------------------------------------------------------------- 5. Quotes Mark Twain "If we were supposed to talk more than we listen, we would have two mouths and one ear." Goethe "No one would talk much in society, if he knew how often he misunderstands others." Dante "He listens well who takes notes." ---------------------------------------------------------------------- 6. New Book Mobbing: Emotional Abuse in the American Workplace by Davenport, Schwartz, and Elliott Mobbing can be compared to bullying at the workplace. Mobbing denotes, however, more specifically a "ganging up" by co-workers, subordinates or superiors, to force someone out of the workplace through rumor, innuendo, intimidation, discrediting, isolation, and particularly, humiliation. They intentionally target-and ultimately destroy- innocent individuals who are trying to do their work well and with dignity. Victims are attacked or undermined- often with approval by higher management. The book helps readers to understand what mobbing is, why it occurs, how it affects a victim, how organizations are impacted and what people can do-as a victim, a family member, a friend, or as a manager. It also encourages the legal community to rethink the current laws as they do not provide sufficient protection for this type of serious and widespread workplace injury. Civil Society Publishing. $14.95 (800) 247-6553, ISBN number 0-9671803-0-9. ---------------------------------------------------------------------- 8. Feedback is welcome If you have any suggestions, tips, or other comments, send an e-mail to johnford@mediate.com. We welcome new subscriptions-tell a friend. ---------------------------------------------------------------------- The Conflict Management E-Newsletter Published by John Ford and Associates http://www.mediate.com/johnford To subscribe and unsubscribe Send a blank email to: conflictmanagement-subscribe@egroups.com conflictmanagement-unsubscribe@egroups.com To review previous newsletters on the web: http://www.egroups.com/messages/conflictmanagement ---------------------------------------------------------------------- |