John Ford & Associates - Workplace Conflict Mangement Services

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John Ford
John Ford
John is an experienced workplace mediator and trainer. He is in the process of publishing a guide book on workplace mediation for HR managers. More about John

Workplace Conflict: Facts and Figures

It is estimated that 30% of a managers time is spent dealing with conflict, and that Fortune 500 company executives are involved in litigation related activity 20% of their time. Turnover costs are anywhere between 75% and 150% of an employee's annual salary. Get the latest facts and figures on the cost of conflict and what organizations are doing to reduce litigation and other expenses.


Our goal is to support organizations to approach inevitable internal workplace conflict with greater clarity and confidence.

We want you to feel comfort – not dread and fear – and be at ease when thinking about the way conflict is handled at your organization.

We want to support your organization to be conflict-resolution competent, which involves:

  • Knowing how to identify conflict early so you can nip it in the bud
  • Having simple tools to deescalate, not escalate, conflict
  • Having a clear path to the lasting resolution of conflict

Beyond providing coaching and training that develop these vital workplace skills, we mediate when you want the benefit of an external professional.

Our ultimate goal, however, is to support you and your organization to know what to do yourselves. We believe that HR professionals are required to be conflict-resolution competent. And, of course, employee-relations specialists need to be experts!

The HR Mediation Academy:

This is a specialized division of John Ford and Associates. It provides knowledge and skill-development opportunities aimed at supporting HR Managers who want to mediate workplace conflict themselves. In order to accomplish this, we offer both face-to-face and online training.

The HR Mediator Blog:

This blog is dedicated to spreading the word about internal workplace mediation. It aims to inspire HR Managers who want to make the world a more peaceful place, starting with the opportunities provided by their workplace.

As I write in my book*, Peace at Work, The HR Manager’s Guide to Workplace conflict, “conflict does not have to be a headache. In fact, it should be seen as a sign of vitality; a sign that something needs to change within an organization. Having mediation as a tool can go a long way to support authentic organizational harmony and well-being. And if you are the one doing the mediation, you get the accolades for being a peacemaker!”

Peace at Work: The HR Manager’s Guide to Workplace Mediation

My book, Peace at Work: The HR Manager’s Guide to Workplace Mediation is written from my experience teaching HR managers the skill of workplace mediation through U.C. Berkeley Extension and also the Northern California Human Resource Association. It will be published later this year!

If this is something of interest to you, please sign up by filling out the form below. My blog at is also a good place to go to get helpful information.